This information pertains to
FX Aero, Fiberwerks Products
and Fiberwerks Aero
only, and does not pertain to Fiberwerks Speedshop.
We reserve the right to refuse service or to sell our products to anyone.
Shipping rates are not available through this
website and the shopping cart for oversized or overweight products. After
your order is placed, we will work with our shippers to find the best rates
possible for your order. We will provide the shipping cost for your
approval before we ship your order and process your charge.
Claims for damage during shipment must be made by
you to the delivering carrier in writing at the time of package receipt, or as
required by the carrier. Fiberwerks cannot initiate claims for you. Fiberwerks
is not responsible for damage during shipment.
We cannot ship to PO Boxes or APO addresses.
Fiberwerks Limited Warranty and Return Policy
All Fiberwerks products are warranted against structural defects in
materials and workmanship for a period of 30 days from the date of shipment from
our facility. Structural defects are limited to delamination, blistering, or
cracking of the part, and excludes any damage caused during shipping. Warranty
is limited to the repair or replacement of parts found to be defective by
Fiberwerks. Authorization of repair or replacement shall be made at the sole
discretion of Fiberwerks. This warranty excludes any and all labor, paint,
installation and any other charges. All products must be pre-fitted before
painting. This warranty also excludes any defects caused by abuse, neglect,
damage in transit, accident, altered parts, or parts that have been installed
incorrectly. Alteration voids all warranty. Special orders cannot be returned.
All shipping charges must be pre-paid by you.
(added July 9, 2008) In the event that repair
or replacement cannot be made, at the sole discretion of Fiberwerks, a 5%
processing fee plus a 20% restocking fee will be charged for the returned part(s).
Orders cannot be cancelled after shipment has been made. Due to the custom and hand crafted nature of our parts, all orders
cancelled prior to shipment will be charged a 5% processing fee plus a 50%
restocking fee. The remaining balance will be refunded within 30 days from
the date of cancellation.
Special custom orders cannot be
International OrdersAll prices are quoted in U.S. dollars. Customs procedures and
charges vary from country to country and Fiberwerks is not responsible
for any costs, delays, or errors caused by shippers or customs once the shipment
leaves our facility.
All costs associated with importation are the responsibility of the customer and
will be collected at time of customs clearance and/or upon delivery to the
destination country. Import costs are not included in merchandise price or
shipping charges. Please check with your local officials or shipping office to
get a cost estimate before placing your order. If customs and
duties are not paid, goods will be abandoned and no refund given.
If you fail to pay the costs associated with importation and
the shipping company delivers the product without collecting these costs you are
still responsible for them. If the shipping company bills Fiberwerks for
these importation costs we will charge them to your credit card plus
a 5% processing fee and then make payment to the shipping company or customs
agency on your behalf.
We will provide the shipping cost for your approval before we ship your order
and process your charge. We do not ship some products internationally and
reserve the right to refuse orders shipping to certain destinations.
Inventory PolicyWhile we strive to have all products available, shortages may occur.
Due to demand, many of our products typically have waiting lists, especially for
the limited edition parts. We
will contact you if your order cannot be shipped promptly. Most products
can be shipped within two to three weeks.
Your personal information is never sold, shared, or rented to anyone
under any circumstances. Your credit card information is processed using the
highest data encryption technology available.
Orders shipping to California are subject to 8.23% sales tax.
Inquire for product availability and shipping costs.
Legal / DisclaimerWARNING:
Fiberwerks [Including its owners, agents, employees and
representatives] shall not be liable for any loss, injury, or damage, direct or
consequential, arising out of the use of any product manufactured or sold by
Fiberwerks. The user assumes all risks and liabilities whatsoever in
connection with the use of the product.
Product descriptions, typographic, pricing and photographic errors are
unintentional and subject to change and correction. We regret, but can not be
held liable for these errors.
All items requiring manufacturer's warranty repair or replacement must be
handled directly through the respective product manufacturer.