This information pertains to FX Aero, Fiberwerks Products and Fiberwerks Aero only, and does not pertain to Fiberwerks Speedshop.

We reserve the right to refuse service or to sell our products to anyone.

Shipping Policy
Shipping rates are not available through this website and the shopping cart for oversized or overweight products.  After your order is placed, we will work with our shippers to find the best rates possible for your order.  We will provide the shipping cost for your approval before we ship your order and process your charge.

Damaged Merchandise

Claims for damage during shipment must be made by you to the delivering carrier in writing at the time of package receipt, or as required by the carrier. Fiberwerks cannot initiate claims for you. Fiberwerks is not responsible for damage during shipment.

We cannot ship to PO Boxes or APO addresses.

Fiberwerks Limited Warranty and Return Policy
All Fiberwerks products are warranted against structural defects in materials and workmanship for a period of 30 days from the date of shipment from our facility. Structural defects are limited to delamination, blistering, or cracking of the part, and excludes any damage caused during shipping. Warranty is limited to the repair or replacement of parts found to be defective by Fiberwerks. Authorization of repair or replacement shall be made at the sole discretion of Fiberwerks. This warranty excludes any and all labor, paint, installation and any other charges. All products must be pre-fitted before painting. This warranty also excludes any defects caused by abuse, neglect, damage in transit, accident, altered parts, or parts that have been installed incorrectly. Alteration voids all warranty. Special orders cannot be returned. All shipping charges must be pre-paid by you. 

(added July 9, 2008) In the event that repair or replacement cannot be made, at the sole discretion of Fiberwerks, a 5% processing fee plus a 20% restocking fee will be charged for the returned part(s).

Order Cancellation
Orders cannot be cancelled after shipment has been made.  Due to the custom and hand crafted nature of our parts, all orders cancelled prior to shipment will be charged a 5% processing fee plus a 50% restocking fee.  The remaining balance will be refunded within 30 days from the date of cancellation.

Special custom orders cannot be cancelled.

International Orders
All prices are quoted in U.S. dollars.  Customs procedures and charges vary from country to country and Fiberwerks is not responsible for any costs, delays, or errors caused by shippers or customs once the shipment leaves our facility.

All costs associated with importation are the responsibility of the customer and will be collected at time of customs clearance and/or upon delivery to the destination country. Import costs are not included in merchandise price or shipping charges. Please check with your local officials or shipping office to get a cost estimate before placing your orderIf customs and duties are not paid, goods will be abandoned and no refund given. 

If you fail to pay the costs associated with importation and the shipping company delivers the product without collecting these costs you are still responsible for them.  If the shipping company bills Fiberwerks for these  importation costs  we will charge them to your credit card plus a 5% processing fee and then make payment to the shipping company or customs agency on your behalf.

We will provide the shipping cost for your approval before we ship your order and process your charge. We do not ship some products internationally and reserve the right to refuse orders shipping to certain destinations.

Inventory Policy
While we strive to have all products available, shortages may occur. Due to demand, many of our products typically have waiting lists, especially for the limited edition parts.  We will contact you if your order cannot be shipped promptly.  Most products can be shipped within  two to  three weeks.

Privacy Policy
Your personal information is never sold, shared, or rented to anyone under any circumstances. Your credit card information is processed using the highest data encryption technology available.

Sales Tax
Orders shipping to California are subject to 8.23% sales tax.

Rush Orders
Inquire for product availability and shipping costs.

Legal / Disclaimer
WARNING: Fiberwerks [Including its owners, agents, employees and representatives] shall not be liable for any loss, injury, or damage, direct or consequential, arising out of the use of any product manufactured or sold by Fiberwerks.  The user assumes all risks and liabilities whatsoever in connection with the use of the product.

Product descriptions, typographic, pricing and photographic errors are unintentional and subject to change and correction. We regret, but can not be held liable for these errors.

All items requiring manufacturer's warranty repair or replacement must be handled directly through the respective product manufacturer.